Terms and Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.shubhammatrimony.com (the "Website").

Please read the following terms and conditions very carefully as your use of the Website and associated SBM Services (as defined below) is subject to your acceptance of and compliance with the following terms and conditions including the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS herein, SO PLEASE READ THE TERMS and conditions CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms and Conditions of use of website, you also accept and agree that you have read, understood and are bound by these Terms and conditions, regardless of how you/SBM member subscribe to or use the SBM Services. If you do not want to be bound by the Terms and Conditions, you must not use the Website or the SBM Services.

In these Terms, references to "You" or "User" or "SBM member" shall mean the end user accessing the Website/SBM services, its contents or using the SBM Services offered. "SBM Services" means a collective reference to the Website service provided by Shubhammatrimony.com and having its registered office at 1-10-39 to 44, 4th floor, Gumidelli Commercial Complex, Old Airport Road, Begumpet, Hyderabad, Telangana 500016

Scope

acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of Shubham Matrimony's [SBM] already registered users, for seeking prospective lawful matrimonial alliances for themselves. SBM retail store may also be able to assist you to create your profile; however, you must have a valid/operational mobile phone number and an email id.Acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily interested to take franchise of Shubham Matrimony's [SBM]

SBM Membership is guided by the terms and conditions mentioned herein below. By using or accessing the SBM Services, you agree to be bound by all the terms and conditions ("Agreement"):

  • Role and Responsibility of SBM Open or Close

    • SBM/Website is an endeavour to help you find your dream life partner (prospect) through of process of automated searching, short listing and contacting prospects amongst our registered members.

    • SBM/Website reproduces your details once you register on our website on "as is as available" basis and also share your profile with other registered SBM members within Shubham Matrimony consortium of website(s).

    • SBM's/Website obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance from third party / persons from amongst the other registered members of the Website. You agree that the system generated search results of SBM/Website are only of the profiles registered members on Website.

    • SBM's/Website automated system offers match making profiles between its registered members based on the partner preference set by each such SBM member.

    • The search conducted by any SBM member and the results thereof are automatically generated, and based on the partner preference set by you. In the event SBM member changes their partner preference on the Website, then the automated system generated prospect results of the Website may also undergo corresponding change.

    • SBM/Website cannot guarantee or assume responsibility for any specific results from the use of the data available from the SBM service or from the consortium of websites/portal's of Shubaham Matrimony.

    • The SBM members agrees and understands that SBM/Website may also allow third parties to provide SBM members services on the website like horoscope matching etc., and SBM/Website may also collect the payment for such third party services to you.

    • if we founding photo is not matching with ID proof, we will suspend the photo or profile basing on case to case

  • Role and Responsibility of SBM Member Open or Close

    • To protect the broader interest of the registered SBM member and increase the efficiency, SBM members ensure to keep their username and password safe and confidential for using the SBM services.

    • Any additional information / data required by SBM/Website for using the SBM services shall be provided by the SBM Member, as and when so sought by SBM/Website.

    • In case partner preference is modified by SBM member, then the automated system generated prospect search results in website may also undergone corresponding changes.

    • SBM members are requested to exercise due care and caution while short listing the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. BM/Website shall not be liable for short coming due to any misrepresentations made by any of its BM members.

    • BM Members are expected to verify the credentials of the prospect such as family status, marital status, educational qualifications, financial status, occupation, character, health status, etc.

    • To get better search results, SBM Members are expected to provide latest photograph which should not be more than 3 months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and SBM/Website shall retain their right under clause 2 (b) of this terms and conditions.

    • SBM members are expected to disclose their health records during profile enrolment which includes any pre-existing illness, physical disability etc. Non- disclosure at the time of enrolment shall be treated as violation of the terms and conditions and SBM/Website shall retain their right under clause 2 (b) of this terms and conditions.

    • SBM Members are expected to refrain from:

      • Entering into any financial transactions with prospects.

      • Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.

      • Entering into physical relationship with any prospect before marriage.

      • Violating any law for the time being in force.

      • From mentioning details of other matrimonial services while sending personalized messages.

    • SBM members are expected to visit Safety tips in Information at bottom of website for understanding the safety measures on partner search and awareness towards online safety.

    • SBM Members are expected to be cautious of prospects who call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don't involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

    • The SBM members agrees that for getting effective search results of prospects on Website, you will regularly log in to the profile maintained in the Website and send expression of interest which is an automated messages to prospects as a free SBM member, and in the event you have availed paid SBM package, you can send personalized messages to prospects to show your expression of interest/replies. SBM member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.

    • You also agree that while accessing / using the Website, you will be guided by the terms and conditions of the Website including but not limited to the use of feature of website like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

    • SBM member shall not assign or transfer your SBM membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and SBM/Website shall retain their right under clause 2 (b) of this terms and conditions.

    • If the SBM Member fails to inform SBM/Website, about any change in the particulars furnished by SBM member to other SBM member, then the SBM membership may be suspended by SBM/Website at its sole discretion.

  • Medium of Communication to SBM Members Open or Close

    • SBM member hereby consents for receiving communication including promotional communications through any medium of communications such as Emails and /or SMS/Calls from consortium of portals owned by SBM or their alliance partners.

    • SBM/Website may contact the SBM member through any of the above media to share the profile of the prospect by way of internal messages / links. SBM member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. SBM Member further confirms that even if SBM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from SBM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.

    • You agree to receive calls from Relationship Manager of Assisted Matrimony/ Prestigious Matrimony for contacting you as a shortlisted profile for their registered members.

  • Confidentiality Open or Close

    • SBM/Website has reasonable processes and system in place to maintain confidentiality of all personal information other than those meant for sharing with the prospect furnished by SBM members and SBM/Website may at its sole discretion and cost take bonafide steps for maintaining the confidentiality of the information in compliance with applicable law. However, SBM/Website /SBM member may divulge such information if required by law.

    • Any feedback you provide to SBM/Website shall be deemed to be non-confidential. SBM/Website shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that
      (i) your feedback does not contain confidential or proprietary information of yourself or third parties;
      (ii) SBM member is not under any obligation of confidentiality, express or implied, with respect to the feedback;
      (iii) you are not entitled to any compensation or reimbursement of any kind from SBM/Website for the feedback under any circumstances.

    • You agree that SBM/Website has all the right to process your data through the automated process to serve you with suitable profiles (based on your set partner preference) from SBM/Website or its consortium of websites and may also send you communication in this regard.

  • Privacy of Membership Open or Close

    • SBM/Website has taken reasonable steps to protect the SBM member's privacy and shall take all reasonable efforts to protect any personal data provided to us through reasonable security safeguards against such risks as loss or unauthorized use, destruction, use, modification or disclosure of data etc.

    • Although we will strive to safeguard the confidentiality of your personally identifiable information, any information transacted over the Internet cannot be made absolutely secure. You also agree that the copying the data by using technology or any other new methods of data misuse/theft cannot be secured by SBM/Website and that SBM/Website will have no liability for any such act. SBM/Website member understand and agree that SBM/Website will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

    • You also agree to keep your username and password confidential, to avoid any misuse of your profile at our Website.

    • Please read and comprehend our Privacy Policy, which also governs your visit to SBM/Website, to understand our practices. SBM members agree that their profile(s) may be crawled and indexed by search engines, where SBM/Website and its network do not have any control over the search engines behaviour and SBM/Website shall not be responsible for such activities of other search engines/third party websites.

    • You agree that, when you use third party services through Website, you hereby grant SBM/Website the right to share your information needed for providing such third party services to you or in relation to processing your information for office use of SBM/Website /its payment gateway and/or such third party service providers.

  • Grievance Cell Open or Close

    • In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:

    • Email: grievanceofficer@shubhammatrimony.com

    • Grievance Officer: Mr. V.S.K.Rao P
      Address: Shubham Matimony.com,1-10-39 to 44, 4th floor, Gumidelli Commercial Complex, Old Airport Road, Begumpet, Hyderabad, Telangana 500016.
      The Grievance officer shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Please see in other sections within this user agreement for comprehensive list of offences that Grievance Officer will handle.

  • Disputes between Members Open or Close

    • You and the prospect are both registered SBM members/MCL consortium of portal of portal and are bound by these terms and condition. We request you to follow the guidelines of safe matrimony (see Safety tips in Information at bottom of website and give truthful information about yourself on the website to avoid dispute between you and the prospect.

    • SBM/Website is not a broker or the agent of any SBM member, and SBM/Website does not partake in the exchange of any kind of discussion between the SBM members and prospects or the results of their discussion.

    • SBM Member's are solely responsible for the communications (through any medium) with prospect or vice versa. SBM/Website expressly disclaims any responsibility or liability for any transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any SBM members inter se via e-mail, chat, interaction or any other medium of communication between SBM members either using website or otherwise.

    • SBM/Website has no obligation, to monitor any such disputes arising between the SBM members, and SBM/Website shall not be party to any such dispute/litigation etc.

  • Content Right Open or Close

    • www.shubhammatrimony.com are domains registered in the name of ShubhamMatrimony.com. You agree that all content of SBM/Website belong to Shubham Matrimony excluding your or third party content including advertisement on the Website for which SBM has requisite license/right in terms hereof to display the same on our Website.

    • You acknowledge that you are responsible for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website at the time of the creation of the SBM profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by SBM paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by submitting the content/information to SBM/Website, you hereby grant SBM a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the SBM's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels. SBM also reserves the right to block the registration of your profile on website, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in data entered by the SBM members in their profile.

    • While SBM/Website does not accept any obligation to monitor the content/information, if the content/information is found not to be in compliance with these Terms, then SBM/Website may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants SBM/Website may at its sole discretion put restriction on any SBM member to other member's communications on the Website.

    • SBM/Website reserves the right to suspend/delete the profile of the users who appropriate the name, likeness, email address, contact no or other personally identifiable information of another individual and SBM/Website also reserves its right to initiate appropriate legal action against such individual/organization, as and when SBM get the knowledge of the same.

    • Shubham Matrimony reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.

    • In the event we get a complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.

  • Third Party website Open or Close

    • SBM member understand and agree that SBM/Website may allow third parties to put up advertisements on the SBM application/Website, and SBM/Website does not control the contents of such third party advertisement on the SBM application/Website. Third party websites to which links are given on Website are not governed by these Terms and conditions and all such third party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict the terms and conditions of the third party website shall prevail. ShubhamMatrimony does not in any manner whatsoever authenticate, endorse, verify or certify these third party websites or any contents therein. Please note that a user shall click on links to third party websites at his / her sole risk and responsibility.

    • The SBM members agrees and understands that SBM/Website may also allow third parties to provide SBM members services on the website like horoscope matching etc., and SBM/Website may also collect the payment for such third party services to you, and SBM/Website in this regard can have revenue sharing arrangement with the such third party, however in no event shall SBM/Website be liable to you for such third party services.

    • SBM/Website reserves the right to add/delete/alter/modify/suspend any or all the SBM Services at any time as it may deem fit, without notice. The SBM members are expected to see the change on the Website.

  • Limitation of liability Open or Close

    • SBM/Website likes to inform you that the exchange of profile(s) through or by SBM/Website should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the SBM member, from/ or by SBM/Website.

    • SBM/Website or its Office bearers shall under no circumstances be liable or responsible to the SBM member or his/her authorized Representative or Guardian or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/Third Party Website/ /Website/SBM services.

    • Notwithstanding anything to the contrary contained herein, SBM's/Website liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to SBM/Website, for any specific SBM paid package, and no further.

    • SBM/Website will not be liable in case of any wrong match made due to any available data/profiles from the Website SBM's consortium of websites.

    • SBM/Website or its office bearers shall under no circumstances be liable, if any, SBM member enter into financial transaction with any prospect or third party.

    • SBM /Website or its office bearers shall under no circumstances be liable, if any SBM member's approaching other SBM members for the matrimonial alliance, is not responded/reciprocated by the other registered SBM member(s).

  • General Open or Close

    • The Website shall be deemed to be used by you when it is loaded and/or continues to be loaded in temporary or permanent memory of your mobile phone, computer or any other device or in the internet browser thereof.

    • Website act's as an intermediary as defined under sub-clause (w) of Section 2 of the Information Technology Act, 2000.

    • In the event you file a false complaint against another prospect on our Website and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the SBM services as per clause 2 (b) of these terms and conditions.

    • Notwithstanding anything contained herein, SBM/Website reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on SBM/Website (once such instance come to SBM notice) in order to ensure compliance with the rules of such placement, prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libellous, blasphemous, slanderous, defamatory or invasive of another person's (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. SBM/Website also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects.

    • The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website that -

      • Belongs to another person and to which the User does not have any right to;

      • Is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

      • Harm minors in any way;

      • Infringes any patent, trademark, copyright or other proprietary rights;

      • Violates any law for the time being in force;

      • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

      • Impersonate another person;

      • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

      • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

      Any and all complaints to the Grievance Officer shall be in writing and in the event of any complaint through email, the said complaint shall be digitally signed. For Grievance Officer related information please see clause 9 of this terms and conditions
    • In case of conflict between the terms and condition of Website and terms and conditions of any other website including consortium of portal of Shubham matrimony, the terms and condition of SBM/ Website shall prevail for the service provided through this Website.

    • After the expiry of the SBM paid package, the SBM member's profiles shall remain on SBM/ /Website/consortium of portals from Shubham Matrimony itself, until the SBM member intimate the finalization of his/her marriage/existence of the Website and intimates the website for removal/deletion of once profile.

  • Indemnity Open or Close

    • By using our SBM services you agree to defend, indemnify, and hold harmless SBM/Website, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by SBM/Website. This defence and indemnification obligation will survive in perpetuity.

  • Breach Open or Close

    • You agree that if we receive feedback/ complaints against your profile in relation to the facts that you are seeking physical / financial favours from our other registered members or have provided incorrect information on our website or committed any unlawful/illegal activities through the use of our Website or created a profile on our Website by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who's profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner, then we/SBM/Website in good faith reserve our right to suspend/delete your profile at our sole discretion without any notice to you, we also reserve to stop all SBM services to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions.

    • SBM/Website reserves the right to forthwith terminate your SBM membership, block/delete your profile and forfeit entire amount paid as membership fee; if at any time SBM/Website, in its sole discretion, is of the opinion or has any reason to believe that, you have violated these Terms and conditions of use. We also reserve our right to file appropriate police complaint against you, if the breach of these terms and conditions is/are criminal in nature.

  • Termination Open or Close

    • Unless otherwise provided in these Terms and Conditions, SBM membership may be terminated by SBM /Website / you without assigning any reasons by serving 7 days written notice on the other, all amount paid till date by you to SBM/Website shall be forfeited.

    • Upon termination / suspension of SBM membership, your right to use or access the SBM Website/SBM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the SBM Services shall not relieve you of any obligations arising or accruing prior to such termination.

  • Jurisdiction and Applicable Law Open or Close

    • The registration of SBM membership and all SBM services/Website are deemed to have been entered into within the territorial Jurisdiction of Hyderabad, India.

    • The SBM Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and submitting to the exclusive Jurisdiction of appropriate court of law in Hyderabad, Telangana, India.

    • You hereby, unconditionally and irrevocably confirm that you have read terms and conditions and agree to abide by them.

  • Trust Badge Open or Close

    • If SBM/Website has reason to believe that the proof provided by you is suspicious, then SBM/Website reserves the right to remove the authentication seal or suspend, remove, delete the profile at its own discretion.

  • Mode of Payment Open or Close

    • Payment made by cash / cheque / Net Banking / Debit / Credit Card would be in accordance with the prevailing RBI guidelines. Activation of paid SBM service shall be subject to realization of the said payment. In case of dishonour of Cheque/demand draft; you shall be liable to pay applicable bank's cheque/DD bouncing charges. Further SBM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.

    • SBM/Website uses third party payment gateways for collection of credit/debit card or other payment instruments. In case of payment gateway failure the same would be communicated to the SBM member by the payment gateway provider. SBM/Website shall not be responsible for Extra currency/conversion charges/deductions/error issues from payment gateway. In the case of failed online transactions, which result in no services, SBM/Website offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts through the payment gateway.

  • Renewal Open or Close

    • All SBM paid package users can renew the paid package before expiree date to carry forward the un-used contacts (Mobile no. viewing and SMS)

    • The payments made by SBM member to SBM/Website by way of registration / membership / renewal fee / auto renewal is /are treated as non-refundable. Payment once made for SBM services cannot be assigned to any person/party or adjusted towards any other product or packages provided by Shubham matrimony.

    • SBM members cannot put the paid SBM service on hold even temporarily, for any reason whatsoever. Based on the tenure of paid SBM service and date of payment taken, the expiry of paid SBM service will automatically happen on expiry of the applicable paid package taken by you.

  • Special provision for members paying in other than in INR Open or Close

    • All SBM package user paying other than in [INR] agree that SBM/Website shall carryout auto renewal of their package, unless SBM is informed in writing against such auto-renewal (through registered email) by such SBM member

  • Customer Care / Customer Service Open or Close

    • In the event you come across any concerns in our service, then please be free to contact us:

      Email ID: helpdesk@shubhammatrimony.com

      Contact No : +91-7674008833